Advances in The Human Side of Service Engineering

Advances in The Human Side of Service Engineering

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If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary service systems.We have measured employee behaviors at nursing-care facilities using the time and motion study, and visualized their nursing-care service processes. However, we have not assessed the service quality. Therefore, this paper describesanbsp;...

Title:Advances in The Human Side of Service Engineering
Author: Louis Freund, Wojciech Cellary
Publisher:AHFE Conference - 2014-07-19

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