Measuring Quality in Planning

Measuring Quality in Planning

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This book deals with one of the current major debates in planning: how to measure the quality and effectiveness of the output of the planning process. It deals with issues of defining quality, public sector management, the use of indicators and the planning process. Although case study material is drawn from UK practice this topic is universal and the authors include discussions of international practice and experience.A measurement system The measurement system (see 4.1) is the most fundamental part of the model, because it is ... Chief among these are: a€c Measurement of service quality (using the four Es) across the five key stages of the planninganbsp;...

Title:Measuring Quality in Planning
Author: Matthew Carmona, Louie Sieh
Publisher:Routledge - 2004-09-09

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